Cancellation policy

This policy sets out what happens when a confirmed booking with Sunlit Villas is cancelled. It forms part of, and should be read alongside, our Terms & Conditions of Booking.

Free cancellation window

If you cancel within 48 hours of placing your booking, you'll receive a full refund - provided your arrival date is more than 48 hours away. This does not apply to last-minute bookings made within 48 hours of check-in, which are non-refundable from the moment they are placed.

Cancelling after the free window

Once the free cancellation window has passed:

• Before your balance due date - you forfeit the 30% deposit only; any balance already paid is refunded.
• On or after your balance due date (or if the balance is not paid on time) - the full rental cost is payable and no refund is due.

Your balance due date is shown on your booking confirmation and on your booking page.

How to cancel

To cancel, use the Cancel this booking button on your booking page or notify Sunlit Villas in writing by email. You do not need to contact the property owner. Your cancellation takes effect from the moment we receive it. We strongly recommend taking out travel insurance to cover cancellation.

Refundable security deposit

The refundable security deposit shown for your villa is separate from the rental cost. It is refunded 7 days after checkout, subject to no damage, excess cleaning or breach of the house rules. If a booking is cancelled, any security deposit held is returned in full.

Cancellation by the property owner

If the owner must cancel your reservation, we will offer you an alternative property (with any difference in price payable or refundable as appropriate) or a full refund of all monies paid. No further compensation is payable.